Refund policy
Effective Date: June 26, 2026
At Caseoh Merch, customer satisfaction is important to us.
15-Day Return Policy
You may request a return within 15 days of receiving your order.
To qualify:
- Item must be unused
- Item must be in original condition
- Original packaging should be included
- Proof of purchase is required
Non-Returnable Items
We cannot accept returns for:
- Used or damaged items caused by the customer
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items (if applicable)
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Clear photos of the product and packaging
We will review your request and provide a replacement or refund when appropriate.
Return Process
To begin a return, email:
Do not send returns until you receive return instructions.
Unauthorized returns may not be accepted.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 5–10 business days.
Your bank or payment provider may require additional processing time.
Order Cancellation
Orders may be cancelled within 12 hours of purchase.
Once production or shipping has begun, orders cannot be cancelled.